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Dell Laptop Coffee Spill Data Recovery in Cordova, Alaska

Photo by emilyxextreme.My client in Cordova, AK accidentally spilled coffee on his laptop, complete with lots of cream and sugar!

Unfortunately, the combination of liquid and sensitive electronics was not a good one. The client's main concern was recovering data from the old system, since all of their business data was on it!

I was able to retreive the hard drive from the old system and access the data for backup. Although the old system no longer boots (it became a playtime prop for their kiddo), all of the client's data was recovered!

After the client bought a new system, I made a housecall to restore all the data, along with installing system updates and requested applications to keep this local small business running.

Final concerns exist due to unfortunate incompatibilities with Quickbooks 2014 Pro and Windows 10 (looking at you, Intuit!), but considering the fact that there was no backup of the important business data, this one is a solid win!

TRI Tech Guy Reviews on Facebook - Cordova, AK Computer Repair

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New this week for TRI Tech Guy: you can now write reviews for me on Facebook!  If I've provided you with any form of tech service in the past and you'd like to write a sentence or two about it, please do! Your reviews are greatly appreciated!

Visit to read and write reviews now.

aText Compatibility on OS X Mavericks

After recently upgrading a system to Mac OS X Mavericks, I was having difficulty with a small text expansion app called aText.  aText requires special permission to do its text expansion/replacement work, and it did not automatically transfer over from my previous version of OS X.

Upon running aText the first time in Mavericks, I was presented with this screen.

Clicking the "Open System Preferences" button took me to the proper pane in the System Preferences panel, but aText was not included in the list to enable.

To add aText to the list, simply go to your Applications folder and drag the aText icon into the window. You may need to click the lock icon in the bottom-left first to enable changes.

After you have done so, aText will appear in the list and you can check it to authorize.

Quit out of the aText app if it was still running and restart it. aText will run without complaint, and all of your settings will remain intact.

I hope this helps someone, and thanks to the folks on this post on the aText Facebook page for the solution! I've transcribed it here since I had trouble Googling the solution myself.

Dell Inspiron 1420 Laptop Virus Removal | Cordova, AK Computer Repair

I went to the client's home to pick up a Dell Inspiron 1420 laptop. The client had a problem where every time she attempted to download a file, Internet Explorer told her that the file had a virus and immediately deleted it. This happened with every single download, even for files that were verified to be virus-free. Based on this odd behavior, I predicted that the system had been infected by malware.

Using an offline virus scanning tool from Microsoft, I scanned the entire drive for infections. The first tool indicated that there were 40 active threats on the system. The software advised that nearly all of the identified threats had been neutralized. "Nearly all," however, is obviously not acceptable, so I took additional measures.

Using two more offline virus removal tools, including Linux-based recovery CD's, I was able to identify an additional 34 threats and resolve them. After multiple additional scans confirmed that the virus removal processes had been successful, I then turned to ensuring that the Windows Vista Home Premium installation was fully updated and patched.

Certain components of the Windows Update service had been corrupted by the large number of malware infections. This is done, of course, for the purpose of preventing the vulnerabilities from being patched.

I was able to correct the corrupted components and get the system fully patched and up to date. I also installed AVG Free virus scanner to reduce the likelihood of future infections.

If you're experiencing a malware or virus infection or general system instability, please click here to contact me for support. Contact TRI Tech Guy: Cordova, AK Computer Repair.

Apple fixes the fix. iOS 6.1.2 released for iPhone 4S.

In what has to be one of the faster turnarounds in iPhone history, Apple has released a small update iOS just one week after a previous point release.

iPhone 4S users who had installed version 6.1.1 immeditely began complaining of battery issues, with some even reporting 10% battery drain per hour while not even using the device.

Version 6.1.2 reportedly resolves "an Exchange calendar bug that could result in increased network ativity and reduced battery life."

iOS version 6.1.2 is available immediately, and is a recommended update for all iPhone 4S users. Users of jailbroken devices will naturally want to delay installation until it can be confirmed that the update will not break the jailbreak.

Click here for more information on security updates for various Apple products:

TRI Tech Guy